Terms & Conditions

1. About Us

These Terms & Conditions (“Terms”) govern your use of ELMORIL Academy (learn.coseng.co.uk), an online training platform operated by ELMORIL Limited.

ELMORIL Limited
Registered in England & Wales
Company number: 16945201
Registered office: Quorum Business Park, Newcastle Upon Tyne, NE12 8BU
Email: enrol@coseng.co.uk
Telephone: +44 191 603 0219

By creating an account or purchasing a course, you agree to these Terms. Please read them carefully before proceeding.

2. Our Service

Coseng Learn provides self-paced, pre-recorded online training courses delivered by video. Courses are designed and delivered by industry professionals and, on successful completion, award a CPD-certified certificate.

All courses are digital content supplied by electronic means. Once you purchase a course, you receive lifetime access to all video lessons within that course, including any future updates.

3. Accounts

You must be aged 16 or over to create an account. You are responsible for keeping your login details secure and for all activity that occurs under your account. If you suspect unauthorised use of your account, notify us immediately at enrol@coseng.co.uk.

Each account is for a single individual. Account sharing is not permitted. We reserve the right to suspend accounts found to be shared.

4. Pricing and Payment

All prices are shown in pounds sterling (GBP). ELMORIL Limited is not currently registered for VAT; prices shown are the total amount payable with no additional tax.

Payments are processed securely by Stripe. By completing a purchase you agree to Stripe's terms of service. We do not store your card details.

Your course enrolment is activated immediately upon confirmed payment.

5. Right to Cancel — Consumer Contracts Regulations 2013

The cancellation period expires 14 days after the date of purchase. To exercise your right to cancel, notify us before that period expires by emailing enrol@coseng.co.uk with your name, email address, course name, and date of purchase. You may use the model cancellation form at the end of these Terms.

Digital Content Exception

If you cancel before watching any content, you will receive a full refund within 14 days.

30-Day Money-Back Guarantee

In addition to your statutory rights, we offer a 30-day money-back guarantee. If you are not satisfied with a course, contact us within 30 days of purchase at enrol@coseng.co.uk and we will issue a full refund — no questions asked. This guarantee is in addition to, and does not affect, your statutory rights.

6. Certificates

A CPD certificate is issued automatically when you complete 100% of a course's lessons. Certificates record the student name, course name, CPD hours, date of completion, and a unique certificate reference number.

Certificates are valid evidence of CPD activity. ELMORIL Academy is a UKPRN-registered training provider.

7. Intellectual Property

All course content — including video recordings, written materials, images, and assessments — is the intellectual property of ELMORIL Limited or its licensors. Your purchase grants you a personal, non-transferable, non-exclusive licence to access the content for your own learning. You may not:

• Record, download, or redistribute course videos
• Share your account login with others
• Republish or re-sell any course content
• Use course materials for commercial training purposes without our written consent

8. Acceptable Use

You agree not to use the platform to:

• Violate any applicable law or regulation
• Attempt to gain unauthorised access to any part of the system
• Interfere with or disrupt the platform's operation
• Engage in any fraudulent activity

We reserve the right to suspend or terminate accounts that breach these Terms, without refund where a breach has occurred.

9. Availability and Updates

We aim to keep the platform available 24/7 but cannot guarantee uninterrupted access. We may occasionally take the platform offline for maintenance, in which case we will give reasonable notice where possible.

We reserve the right to update, amend, or remove course content. Lifetime access includes all updates to a course you have purchased but does not guarantee the course will remain available indefinitely if the subject matter becomes obsolete.

10. Limitation of Liability

To the fullest extent permitted by law, ELMORIL Limited shall not be liable for any indirect, incidental, or consequential losses arising from your use of the platform. Our total liability to you shall not exceed the amount you paid for the relevant course.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email. Continued use of the platform after notification constitutes acceptance of the revised Terms.

13. Contact & Complaints

For any queries, complaints, or to exercise your cancellation rights:

Email: enrol@coseng.co.uk
Telephone: +44 191 603 0219
Post: ELMORIL Limited, Quorum Business Park, Newcastle Upon Tyne, NE12 8BU

If we cannot resolve your complaint, you may refer it to an alternative dispute resolution (ADR) scheme. Details of approved ADR schemes are available from the Citizens Advice Bureau.

Model Cancellation Form

To cancel a purchase, you may use this form (completion is not mandatory — a plain email is sufficient):

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